In 2020, OUIGO France wanted to broaden its service offering to meet the real needs of its customers and strengthen its commercial strategy to face accelerating competition.
Moment’s solution met its expectations: a content platform that monetizes entertainment and connectivity.
Deployed in July 2020, the solution increased customer satisfaction and recurrence on the routes concerned. Above all, the project confirmed the profitability of the solution and validated its deployment on all 48 OUIGO France high-speed trains.
« What I particularly appreciated about Moment was the relationship. The team was very much available, flexible and, above all, had a spirit of co-construction. Moment is more of a partner than a service provider. We moved forward together on a project with ambitious goals. »
Nicolas Launay, Product Manager at OUIGO France