Nice Côte d’Azur Airport, France’s Third-Busiest, Elevates the Digital Experience in VIP Lounges

Nice Côte d’Azur Airport is France’s third-busiest airport after Paris Charles de Gaulle and Orly, welcoming more than 14 million passengers annually. As a major European hub, it connects travelers to over 120 destinations worldwide and plays a key role in both leisure and business travel. Known for its focus on premium services and innovation, the airport operates four VIP lounges, designed to provide international passengers with a high level of comfort and exclusive experiences.

The Challenge

Reinventing the VIP lounge experience

Nice Côte d’Azur Airport sought to:

• Enhance premium passenger services with a modern, digital offering
• Provide a multilingual, easy-to-access platform for international travelers
• Increase ancillary lounge revenues through new digital services
• Position itself as a leader in innovation, setting a benchmark for other European airports

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The Solution

MOOD: A premium and customizable digital entertainment platform

We deployed a tailored portal accessible throught the lounges Wi-fi portal, designed to match both passenger expectations and the airport’s positioning. The solution provides:

• Premium digital content: over 10,000 hours of video streaming, press, podcasts, and games
• Multi-device access: smartphones, tablets or laptops via Wi-Fi
• Fast deployment: remote installation and seamless integration with the existing Wi-Fi network
• Monetization tools: advertising space (in partnership with JCDecaux) and a digital shopping module with Lagardère Travel Retail

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This innovative approach has transformed downtime in lounges into an immersive, entertaining, and revenue-generating experience.

The Results

An award-winning innovation and strong passenger adoption

This success was recognized in September 2024 when Nice Côte d’Azur Airport won the Cas d’Or Expérience Client Award, highlighting its pioneering role in reinventing the digital lounge experience for its travelers and achieving a +9 point increase in passenger satisfaction.

📥 Download the full case study to discover how digital services are reshaping airport lounges and creating new opportunities for engagement.