Passenger In-Cabin Experience Report: IFE, Connectivity and Onboard Retail Trends

The in-cabin experience: what passengers expect and what airlines need to deliver

4.7 billion passengers flew in 2024. 97% used personal devices in-flight. Demand for free Wi-Fi, on-demand entertainment and onboard e-commerce is now the baseline across cabin classes and route types. Airlines face a concrete challenge: match the digital experience passengers arrive with, within the constraints of altitude, bandwidth and hardware certification.

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The narrow-body fleet expansion and the shift to BYOD are reshaping what inflight entertainment system infrastructure airlines need and how it gets deployed. This report maps where passenger expectations currently sit, how they vary by trip length and segment, and what the gap between expectation and delivery costs in satisfaction and ancillary revenue.

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Download the report to get the full data on in-cabin passenger expectations, IFE usage, connectivity benchmarks and the onboard retail conversion metrics that define the standard for airline cabin strategy today.

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