Report: Passenger In-Cabin Experience

Reimagining the in-flight experience: what today’s passengers really want?

The skies are getting busier, smarter, and more connected. With air travel rebounding to pre-pandemic levels—4.7 billion passengers expected in 2024—airlines face a powerful new challenge: how to deliver a seamless, digital-first journey that mirrors life on the ground.

From 97% of travelers using personal devices in-flight to the demand for free Wi-Fi, customized entertainment, and even e-commerce at cruising altitude, the cabin is no longer just a seat—it's a connected ecosystem. Add the rise of fuel-efficient narrow-body aircraft and shifting sustainability expectations, and it's clear: the in-flight experience is being redefined.

How can airlines keep up with soaring expectations while managing cost and complexity?
What role will technology, personalization, and monetization strategies play in shaping the future of the cabin?

Download the full report to explore the trends, insights, and innovations that are turning the cabin into a digital destination.

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